By Drs. Robert Gire and Reza Salmassian, July 1, 2020
Dear Ladera Orthodontics Family,
Due to these unprecedented and rapidly changing circumstances, we know you might have
some questions about the COVID-19 pandemic and how it may affect your orthodontic care.
Our team has put together this FAQ to help you gain some amount of clarity in this part of
your life. We are here to support you and will continue to find new ways to provide you
with world-class care.
We are now open seeing patients on a limited schedule. When can I come in for my
We are now seeing patients, albeit at limited hours and availability. Everyone should
currently have an appointment scheduled. If you’re not sure when your appointment is,
please call us and we’ll let you know. Our team will be available to assist patients by
phone (Ladera Ranch: 949-272-8782) from 9-5 M-F and email anytime
(firstname.lastname@example.org). To help keep our outgoing lines open for our team to handle
patient concerns, we ask that you email our team at email@example.com for the fastest
What should I do if I am scheduled to start treatment soon?
We are excited for all our patients to take this big step and we can’t wait to have you join
the Ladera Orthodontics family!! We will be reaching out to those pending a start
appointment soon. Or, please give us a call and we’ll get you scheduled!
To stay updated on how our office is responding and to maintain a centralized place for
resources such as this, we will be updating our website regularly at www.laderaortho.com.
Social media will be the fastest place to learn new information from us. Follow us on
Instagram @laderaortho and at facebook.com/laderaortho for updates.
What changes should I expect at the office?
To enter the office, all individuals will need to have a mask or appropriate face covering
(covering the mouth and nose). To be sure that we’re in compliance with all the
recommendations of the CDC, ADA, CDA, and AAO, we’re limiting the amount of
individuals in the office. That means the patient will only be allowed in the back office
area. We’re asking all parents and other family members to wait in their car, in the
hallway, or in the designated spaced out areas in our lobby. If there are more than two
people in the lobby, we’re asking all other family members to wait outside of the office.
This is for the safety of our patients and staff.
Once you arrive, your temperature will be taken with an infrared, touchless thermometer.
You’ll also be asked to fill out a Covid-19 questionnaire. Please be as accurate as
possible to ensure not only your safety but the safety of all of our patients. We’ll then ask
you to wash your hands for 30 seconds at the designated sinks. This holds true for anyone
accompanying the patient in the office (parent, guardian, etc.). We’ve stepped up
disinfection protocols as well as our deep cleaning fogging procedures twice daily to
ensure the cleanest and safest environment possible.
We thank you for your understanding, and we are truly grateful that you have chosen us to
trust you with your beautiful smile. As always, your safety is our top priority. We wish you
all good health and we can’t wait to see you again in person real soon!
The Ladera Orthodontics team